The Accoya Warranty for the US and Canada (English, 2024 PDF) outlines the full performance guarantees and protection terms for Accoya® wood products installed in residential and commercial applications. This warranty covers long-term durability, rot resistance, dimensional stability, and general product performance when Accoya is installed, coated, and maintained according to Accsys guidelines.
Accoya is backed by a leading warranty for wood products, with protection against rot and fungal decay for up to 50 years above ground and 25 years in freshwater contact. The document details what is covered under the warranty, including structural integrity, resistance to fungal attack, and performance within the expected movement tolerances of acetylated wood.
The warranty also lists the required installation and maintenance conditions for eligibility. These include proper ventilation, approved coatings when applicable, compatible fasteners, correct substructure design, and adherence to all Accoya installation guidelines. Failures due to improper installation, lack of maintenance, or incompatible materials are excluded from coverage.
Additional exclusions include damage from standing water, misuse, alteration, fire, natural disasters, or installation environments outside Accoya’s published guidelines. The document also clarifies that weathering effects—such as checking, minor surface cracks, grain lift, or color variation—are natural wood characteristics and are not considered defects.
The warranty explains the process for filing a claim, including required documentation, proof of purchase, photographs, and evidence of proper installation and maintenance. Claim evaluation is handled through Accsys and may require product inspection, replacement, reimbursement, or a prorated remedy depending on conditions.
Download the Accoya Warranty – US & Canada (English, 2024 PDF) below for complete warranty terms, coverage details, exclusions, and claim submission instructions. For help interpreting the warranty or selecting the right Accoya product for your project, your TimberTown team is always here to help.
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